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CUDDLY Help Center

Orders made Monday - Thursday before 2PM CST will be shipped same business day. Orders made after 2PM CST will be shipped the following business day. Any order that is made on Friday - Sunday will be shipped out the following business day. Orders will be delayed till the following business day if placed on a holiday.

Orders made Monday - Thursday before 2PM CST will be shipped same business day. Orders made after 2PM CST will be shipped the following business day.Any order that is made on Friday - Sunday will be shipped out the following business day.Orders will

CUDDLY Store Shipping Policy

CUDDLY Food and Treats

Where is CUDDLY located?

What is CUDDLY?

Does CUDDLY support international rescues?

Does CUDDLY rescue and/or take care of animals?

Is CUDDLY a non-profit?

About CUDDLY

How can I donate on CUDDLY?

Where does my donation go?

What types of animals does CUDDLY help?

Where are the animals located?

How can I support CUDDLY directly?

How can I become more involved with animal welfare?

Return Policy For Donors

How can I manage my CUDDLY emails?

What Does Vetted CUDDLY Shelter/Rescue Mean?

For Donors

How do I obtain a copy of my donation / tax receipt?

What portion of my donation is tax deductible?

How can I donate or send items directly to CUDDLY?

Why is the price of your wish list items different compared to other e-commerce sites?

Why am I being asked to leave a tip at checkout?

How much/what percentage does CUDDLY spend on helping animals?

Can my donation be refunded?

Does CUDDLY charge sales tax?

Financials & Taxes

How does CUDDLY Club spend the donated money?

How can I be sure my CUDDLY Club donation is making a difference?

How do I obtain a receipt of my monthly donation?

How do I cancel my CUDDLY Club membership?

Am I able to make edits to my subscriptions?

CUDDLY Club

Subscriptions

Where can I find updates on the animals?

I need to surrender my pet. Can I drop them off with you?

Does CUDDLY help individuals who own pets?

Do these animals have owners?

I found an animal in need of help, what should I do?

Animal Inquiries

Are the animals on CUDDLY Adoptable?

Pet Adoptions

How is CUDDLY different from other fundraising websites?

How do I set up a fundraiser?

What is the Weekly Wish and how can I get selected?

How soon will I receive my funds?

Does it cost anything to use CUDDLY?

Are my donors and donor email list kept private?

What should I do if I have questions about a recent wishlist order?

Return Policy For Partner Organizations

How to Send Out a Campaign Email

Utilizing the Campaign Creation Form

How to Post Campaign Updates

Partner Dashboard Breakdown

How Do I Spend My Wishlist Credits?

For Animal Welfare Partners

Partner Buying Shipping Policy

Ordering Vaccines through CUDDLY

Item Availability

Short-Dated Products

Return Policy

Partner Buying Program

Give Back With Every Purchase of CUDDLY Food!

How to Transistion to CUDDLY Salmon and Rice Dog Food

CUDDLY Food Expiration Date

Cuddly Dog Salmon & Rice Recipe Kibble Ingredients

CUDDLY Food and Allergies

CUDDLY Crispers

Crispers Recommended Feeding Guide

CUDDLY Store Shipping PolicyUpdated 22 days ago