For Animal Welfare Partners
Information for CUDDLY's partner shelters, rescues, and pet pantries.
How is CUDDLY different from other fundraising websites?
Here at CUDDLY, we are committed to providing the best possible experience for animal welfare organizations and animal lovers. We do this by offering a range of features you won't find on other fundraising platforms, such as dedicated representatives
How do I set up a fundraiser?
Setting up a fundraiser with CUDDLY is easy and takes only a few minutes! First things first, you need to create an account with CUDDLY. To create your account, you will need the e-mail address associated with the organization you want to sign up for
What is the Weekly Wish and how can I get selected?
The Weekly Wish is an animal fundraiser/wishlist that gets selected by the CUDDLY team each week to highlight one of the urgent campaigns on our platform - it will be featured on our homepage, as well as in our CUDDLY newsletter, social media, and ot
How soon will I receive my funds?
We understand the urgency that pertains to some medical cases, which is why we strive to send your donations as quickly as possible. You can choose to receive your donations weekly by connecting your organization's Paypal business account through you
Does it cost anything to use CUDDLY?
CUDDLY costs nothing for our shelter, rescue, or pantry partners. We provide a suite of tools to help our partners fundraise more easily and connect with a community of generous donors.However, processing fees of 10% + $.30 are deducted from your fun
Are my donors and donor email list kept private?
Yes, the donor list that you upload is private. You, and only you, have access to the emails that have been uploaded to your CUDDLY account. If a donor chooses to donate via CUDDLY, they will be automatically enrolled in promotional emails. However,
What should I do if I have questions about a recent wishlist order?
The CUDDLY Partner Success team is here to assist if you have any questions regarding your wishlist order. In order for us to best help, please reach out to [email protected] with your organization name, order number, and order date so we can work o
Return Policy For Partner Organizations
If you received a damaged or unusable product, please contact the Partner Success Team immediately. We will work on providing a replacement product at no cost to you. To start a return, contact our team at [email protected], where we will ask you to
How to Send Out a Campaign Email
This video contains instructions on how to send out campaign emails to your donors!
Utilizing the Campaign Creation Form
This video will walk you through how to utilize our campaign creation form for campaign creation or editing!
How to Post Campaign Updates
This video will show you how to post a campaign update, and some tips and tricks along the way!
Partner Dashboard Breakdown
This video contains a break down and explanation of your Partner Dashboard!
How Do I Spend My Wishlist Credits?
Here’s how to spend your Monetary Wishlist Credits:. Please send [email protected] the items you would like to purchase with your credits and the campaign that you would like them added to!. Once we have the campaign link, items and their quantities